Senior Service Advisor

Job description

Description: The Service Consultant is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process. Responsibilities: Qualifications: - 1+ years of previous Service Advisor Experience required - Veterans encouraged to apply - Own the guest experience from check-in to follow-up, building trust through clear, honest communication. - Write accurate service orders by identifying concerns, performing basic inspections or road tests when needed, and documenting approved work. - Present repair recommendations clearly , explaining options, timelines, and costs in plain language and securing authorization. - Serve as the bridge between guests and technicians , ensuring concerns are understood and repairs are done right the first time. - Manage workflow and expectations , tracking vehicle progress and keeping guests informed throughout the repair process. - Review completed work and invoices with guests, explaining repairs performed and future service needs. - Support efficient service operations , inclu...