Client Services Associate

Job description

BioTheranostics, a subsidiary of Hologic, Inc., is a leading provider of molecular-based diagnostic, prognostic, and predictive tests that empower physicians to deliver optimal care for cancer patients. As the organization’s hub for oncology, BioTheranostics, referred to as Oncology Services, is committed to clinical excellence, innovation, and delivering high-value solutions for patients and healthcare providers. We are currently searching for a Client Services Associate to join our Customer Experience group and reporting to the Client Services Supervisor, you will manage the order workflow and provide customer support in compliance with policies, procedures, and regulations. If you are excited and passionate about playing a key role in impacting health of patients everyday, and strive under a fast-paced environment – read further below. This is a fully onsite position based in San Diego, CA. Responsibilities: - Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC). Tasks include, but are not limited to: - Processing orders in SFDC - Faxing or calling Ordering Provider when necessary for missing information, cli...