Tenant Segment Manager

Job description

Description The Tenant Segment Manager is responsible for providing proactive client relationship management, elevating partnerships, ensuring client success and satisfaction, and retaining and growing revenue. These key objectives are accomplished by ensuring client needs are the driving force behind priorities, decisions, and activities that result in product utilization and client retention. Duties and Responsibilities: - Acts as Subject Matter Expert on Asurint criminal and civil search capabilities and the legal/court system; demonstrates a comprehensive understanding of services we provide to appropriately facilitate solutions. - Serves as client support for all tenant clients; achieves and maintains customer service support levels and standards in all tenant client interactions. - Manages relationships with key clients and leverages expertise to identify opportunities and recommend areas for program improvement; engages and builds client relationships with a focus on providing a positive, memorable customer experience. - Processes and documents information with speed, a high level of accuracy, and attention to detail. - Identifies growth opportunities and works cross functio...