Customer Service Specialist

Job description

What We Need Corpay is currently looking to hire a Customer Service Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will support clients by coordinating hotel accommodations and client alignment while delivering exceptional customer service and ensuring clear communication throughout the process. You will report directly to Customer Service Supervisor and regularly collaborate with cross-functional teams across the lodging department. How We Work As a Customer Service Specialist, Corpay will set you up for success by providing: Role Responsibilities - In office set up Wichita, KS - Company-issued equipment - Formal, hands-on training The responsibilities of the role will include: - Communicating with clients to assess and meet service needs - Coordinating hotel accommodation based on client requirements - Explaining procedures, costs, and timelines clearly and compassionately - Utilizing internal tools and external platforms to search and confirm reservations - Negotiating rates and coordinating directly with clients or hotels - Handling escalated service issues with professionali...