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BAKERY/LEAD CLERK

Kroger · Naperville, Illinois, US

Backup the department manager and oversee the department successfully in the manager’s absence, mastering the Standard Operating Procedures (SOP’s) including...

Job description

Backup the department manager and oversee the department successfully in the manager’s absence, mastering the Standard Operating Procedures (SOP’s) including merchandising, order guides, scheduling, contribution to profit, people development and customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. - Encourage teamwork through cooperative interactions with co-workers. - Welcome, serve and assist customers to provide excellent customer service. - Ensure proper staffing to address service levels and efficient utilization of labor. - Operate equipment (e.g., knives, box cutter and pricing gun) according to company guidelines. - Effectively communicate with customers and respond to questions and requests in a timely manner. - Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs). - Assure storage and code dating SOPs are adhered to for all products. - Ensure all price changes and in-store transfers occur in a timely fashion in the department manager’s absence. - Ensure the removal and disposal of un-sellable product from the department. - Follow all merchandising guidelines...