Marcus by Goldman Sachs, Fraud Operations Specialist, Birmingham

Job description

Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. About the role: As a Fraud Operations Specialist, you will be responsible for reviewing and dispositioning system ‑ generated alerts, investigating suspicious activity, and conducting targeted outbound calls to customers and third parties to authenticate activity and collect supporting information. You will play a key role in protecting bank and customer assets by applying appropriate controls, documenting clear decision rationale, and escalating high ‑ risk or complex cases to supervisors as needed. This involves being accountable for timely task completion within SLAs, while proactively identifying workflow and rule enhancements that reduce false positives and improve efficiency. Responsibilities: Qualifications: - Review system‑generated fraud alerts for suspect transactions, compromised accounts, and new account openings, det...