PT Front Office Representative (PRN)

Job description

PT Clinic Front Office Representative (PRN) Location: St. Augustine, FL (US-1 Clinic) Schedule: Per Diem / As Need Bases About Us: Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities. Position Summary: The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment. Key Responsibilities: · Greet and check in patients promptly and professionally · Collect and verify patient demographic, insurance, and consent information · Schedule appointments and follow-up visits · Verify insurance eligibility, referrals, and authorizations · Collect copays, coinsurance, and outstanding balances · Answer basic billing and insurance questions and escalate complex issues as needed · Scan and update patient documents accurately · Communicate schedule delays to patients in the lobby · Maintain and balance a secur...