Customer Support Specialist (North America)

Job description

Customer Support Specialist (NA) Digitail is a fast-growing startup that leverages technology to modernise the veterinary industry. Our cloud-based platform connects pet owners with veterinary practices, streamlining communication and improving pets' overall healthcare experience. Our Customer Support team is the heart of Digitail. They aren’t just about unblocking customers when they are experiencing a challenge (though that is one of our goals); it’s also about empathy and building trust with our customer base. We value our customers and aim to delight them through every interaction. If you love speaking with customers, are deeply curious about understanding their challenges, and desire to make their lives easier, this opportunity may be for you! This remote opportunity supports customers in the USA and Canada primarily during Eastern Standard Time. Occasionally, you may be asked to support international clients. What to expect: You will work directly with our valued customers on a daily basis through chat, email, and occasional phone calls. You will be responding to inbound questions, troubleshooting issues, providing feedback to our internal teams, and building knowledge produc...