Gestionnaire, Soutien à la sécurité

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager, Safety Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and up leveling their team. We are seeking someone who can hold their people accountable, performance manage effectively, and drive strong results against targets. This is a full time position based in Canada. The Manager, Safety Support supports one or more internal CS services. The Manager, Safety Support is an operational leadership role that requires substantial experience in customer service and team management. The Manager, Safety Support oversees teams of approximately 10-15 ambassadors and should have the abili...