Principal UX Researcher

Job description

Major League Baseball is on a multi-year mission to reimagine the fan experience. We believe the opportunity ahead of us requires a deep understanding of fans, thoughtful consideration of every aspect of their journey, and a commitment to elevating every touchpoint. In short, research and design working hand in hand to shape the future of the game. The Product Design team at MLB works across the entire fan journey, from primary research with fans and Clubs, to in-park experiences, websites, apps, streaming, and interactive products. We take pride in creating fan-focused experiences that enhance the sport, while constantly raising the bar on entertainment and delight across every aspect of the MLB ecosystem. We’re looking for a Principal UX Researcher to help shape product strategy and roadmap decisions by defining how we understand fans across all touchpoints, including MLB app, web, streaming, ticketing, and in-venue experiences. This role will play a critical part in identifying opportunity spaces, influencing what we build, and ensuring our products and services are grounded in real fan needs. This role is focused on driving a deep, actionable understanding of fans across their...