Enterprise Customer Success Manager

Job description

Company Overview: Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients. Our core values—Excellence, Visionary Innovation, and Elevation—drive everything we do. We are committed to providing tools that transform the legal industry and support our clients' success at every step. Targeting a total addressable market (TAM) of over $500 billion, we are positioned at the forefront of a rapidly expanding industry. Why Join Eve: As a Strategic Customer Success Manager at Eve, you'll be at the forefront of transforming the legal industry. You will drive adoption of our cutting-edge technology, maximize value for law firm clients, and directly impact their success as well as our company's growth. This role offers the opportunity to elevate your career, tackle complex challenges, and shape the future of legal technology. What You Will Accomplish: - Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value...