Desktop Support Technician I

Job description

Desktop Support Technician I primary job responsibilities are to act as first line of support for all technology related tickets raised by Lifespark. Desktop Support Technician I will work on a team of technicians with a standard Level 1 – Level 3 escalation structure. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets, and/or coordinating escalation for resolution. This position requires the individual to be in the office to complete daily responsibilities. Position: Desktop Support Technician: Salary: $46,000 - $58,000 annually, depending on experience Service Area: Lifespark's Corporate Office, St. Louis Park 55416 (this position is 100% in-office) Schedule: Full - Time / Monday – Friday, 7:00am-4:00pm or 8:00am-5:00p *this role will include an on-call rotation schedule; every 5-6th weekend Lifespark Benefits Include: Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our p...