Team Leader - Call Centre (12 month FTC)

Job description

Title: Team Leader - Call Centre (12 month FTC) About KBR and the Project: KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same. About the Role: The role of a Team Leader is to manage and lead a team of Operators within the Helpdesk. They will be responsible for communicating company goals, safety practices, and deadlines to the team. They will also be responsible for motivating team members and assessing performance. As a Team Leader they will provide first line support to management, including monthly 121 meetings, keeping management updated on the team’s performance, and communicating contract changes or requirements among the management and team members. The Team Leader will al...