Resource Scheduler

Job description

Resource Scheduler Permanent: Grade B - £28,598 - £34,434 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week: About the Role: We’re looking for a highly organised and analytical Resource Scheduler to join our Contact Centre team. You’ll play a key role in ensuring we have the right people, in the right place, at the right time. Your work will directly support service levels, customer experience, and operational efficiency. Key Responsibilities: - Create, manage, and optimise agent schedules to meet forecasted demand - Collaborate with Team Leaders and Operations Managers to balance business needs with employee preferences - Maintain workforce management systems and ensure data accuracy - Support continuous improvement initiatives across the contact centre About You: Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your...