Onboarding Executive

Job description

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We’re looking for an Onboarding Executive to join our London-based Customer Success team. You will lead the end-to-end onboarding process and pipeline management for our high volume SME and Mid-Market segments, and be responsible for the "golden moment" - the critical period between a contract being signed and a scheme successfully launching. This role is focused on ensuring a world-class first impression and high initial engagement. You will work in a high-impact partnership with a team of Account Executives: you own the pipeline, timelines, and launch execution, while the Account Executives maintains the long-term relationship and commercial success. This role is based in our Oxford Circus office, minimum x2 days per week. What you'll do: Manage the onboarding pipeline for SME and Mid-Market accounts, ensuring every client moves from "signed" to "launched" successfully Collaborate closely with Account Executives, Implementation, and Business Development to facilitate a smooth handover and successful launches Drive the customer-facing launch plans and deliver high-impact engagement activities (comms plans, web...