Service Advisor-Volkswagen of Fort Myers

Job description

Company Description At Volkswagen of Fort Myers, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Job Description: - Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. - Greets customers in a timely, friendly manner. - Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". - Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. - Test-drive the vehicle or refer to the test technician as necessary. - Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. - Advise customers on the care of their cars and the value of maintaining their vehicles in accordanc...