Service Technician

Job description

Your Responsibilities Provide positive consumer interaction at the highest level 1. The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc) Provide feedback to the RSM and potentially inform fellow Service Technicians on… 1. Findings after attending site to resolve appliance challenges 2. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective Maintain relationships with 3rd Parties: 1. Support as required from a technical perspective Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges 1. Be available on short notice during the business day to support as required Have a strong technical understanding of computers in order to navigate all of Miele’s systems 1. TSD, ETD, Mobile Client, etc. 2. High Level of efficiency and effectiveness in required processes. Support the regional business as required when the RSM is absent Existing service job capacity/volume may change or vary based on Region and ove...