IT Help Desk Representative (58061)

Job description

Job DetailsJob Location: Farmington, Main - Farmington, MO 63640Position Type: Full TimeJob Category: Information TechnologyIT Help Desk Representative Make a Positive Impact: First State Community Bank is looking for an IT Help Desk Representative to serve as the first point of contact for end users seeking technical assistance. The Help Desk Representative position will assist remote troubleshooting and diagnostics to facilitate appropriate resolutions. An excellent Help Desk Representative must have basic technical knowledge, patience and the ability to communicate effectively to understand the problem and explain its solution. Responsibilities in Accordance with Our Corporate Values Professionalism: Serve as the first point of contact for end users seeking technical assistance Perform remote troubleshooting and provide clear instructions Accountability: Provide accurate information on IT products or services Direct unresolved issues to the next level of support personnel Record events and problems and log their resolutions Initiative: Determine the best solution based on the issue and details provided by end users Follow-up and update the end user's status and information Adapt...