Junior Helpdesk Analyst

Job description

Job Description: Company Profile AscenteVMS Software Group, a division of The CORA Group, is a leading provider of enterprise software for service and construction contractors, including HVAC, Plumbing, PEI (Petroleum Equipment Installation), and other trades. Our platform brings together field operations and back-office processes into a single, integrated system, combining service management, dispatching, job costing, inventory, payroll, and full accounting functionality. This enables our clients to streamline operations, improve communication, and gain real-time visibility into their business. Backed by over 40 years of industry experience, AscenteVMS is committed to delivering reliable software and high-quality support that helps our clients operate more efficiently and grow with confidence. We offer a collaborative, fast-paced environment where individuals are encouraged to take ownership of their work, continuously improve, and contribute to both team success and client outcomes. Job Profile: The Junior Helpdesk Analyst is an entry-level, customer-focused role responsible for supporting AscenteVMS clients with basic system questions and issues. This position serves as a first...