Manager, Customer Success

Job description

Job Description Why This Role? Why Now?: The world of customer experience isn’t just evolving—it’s being revolutionized. At Zendesk, we don’t watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we’re resetting the standard for what customer service—and customer success—can mean on a global stage. We’re seeking a Manager of Customer Success for the French region, who isn’t daunted by disruption, but energized by it—an architect who can unlock new value at the intersection of human talent, technology, and relentless reinvention. Come help us make Zendesk a Customer Success career destination of choice! Mission: Lead a team of 4-10 Customer Success Managers supporting our high and medium touch segment s. Your job: Make Zendesk’s customers so successful they want to buy more, stay longer, and advocate fiercely. Build a team that blends financial acumen, technical product knowledge, and data-driven experimentation into a customer outcomes powerhouse. You are known for leading with a growth mindset and consistently reaching across the aisle to collaborate and drive customer experience improvements internally. People would describe you as a peopl...