Platinum VIP Supervisor

Job description

We are seeking a polished, service‑driven professional to lead a seamless, premium end‑to‑end experience for Platinum VIP customers—equivalent to a five‑star hospitality environment. Reporting directly into the Operations Manager (and in turn the General Manager), the role will be responsible for ensuring every interaction is discreet, professional and exceeds customer expectations from arrival to departure. - Represent the Platinum VIP brand with professionalism, warmth and discretion - Create exceptional customer experiences by anticipating needs and remaining confident, calm and solutions‑focused under pressure, ensuring we maintain our exceptional NPS rating. - Leading a shift-based team to own and deliver a consistent 5-star customer service experience from curb to wing and ensuring adequate cover for all operational needs - Delivery of continuous improvement to Platinum VIP through growth of the business and monitoring of the entire product offering - Proactive leadership and co-ordination of the team, protecting & improving the Platinum standards at every consumer touch point - Plan, co-ordinate and deliver state / protocol movements on behalf of Dublin Airport, managing all...