Collections Associate

Job description

Job Summary Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency. Major Tasks, Responsibilities, and Key Accountabilities - Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract. - Receives payments and posts amount paid to customer account. - Documents information about financial status of customer and status of collection efforts. - Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records. - Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements. - Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms. Nature and Scope: - Refers complex, unusual problems to supervisor. - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involve...