Representative, Customer Experience (1st Shift) - Remote

Job description

OVERVIEW: The Representative, Customer Experience Supports day-to-day program execution and improvement. Supports customer requests and related developments in processes. Raise issues with senior colleagues/ managers where necessary. The Representative owns and manages the customer account and the liaison between all business units and customer. Raise issues with senior colleagues/ managers where necessary. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies. RESPONSIBILITIES: Program Support Customer Engagement Execute day-to-day tasks for customer programs to meet KPIs. Lead customer calls and provide tracker of ongoing tasks. Support ad-hoc customer queries. Support suggested process improvements, based on customer requests and ensure the improvement outcome is delivered. Identify potential issues and raise them with customers or manager to resolve them. Main Act as a point of contact for customers when they have specific queries or requests related to the program. Owner of communication for all assigned customers and responsible for working with...