Product Manager
Digital Realty · New York City, New York, US
Position Title: Product Management — Portal Support & Training Specialist Location: New York, NY | Clifton, NJ | Piscataway, NJ |Boston / Needham, MA | Ashbu...
Job description
Position Title: Product Management — Portal Support & Training Specialist Location: New York, NY | Clifton, NJ | Piscataway, NJ |Boston / Needham, MA | Ashburn, VA | Washington, DC | Miami, FL | Charlotte, NC | Atanlta, GA | open for Remote Your role: The Portal Support & Training Specialist is responsible for supporting internal stakeholders and customers using Digital Portals. This includes troubleshooting technical issues, guiding users through portal functionalities, and ensuring a seamless customer experience. The role also develops training materials and delivers training sessions that help stakeholders maximize the value of the portal. You will work closely with cross-functional teams, gather user insights, and help continuously improve the Digital Realty Portal ecosystem. What you’ll do: - Respond to customer and internal team inquiries related to portal functionality. - Troubleshoot and resolve portal issues efficiently, escalating when needed. - Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions. - Create and maintain user documentation, including guides, FAQs, and troubleshooting resources. - Engage proactively with sta...