Network Operations Specialist I

Job description

DigMod is currently looking for a Network Operations Specialist I to support the Network and Cabling Infrastructure (NetCI) Program for the Defense Information Systems Agency (DISA) in delivering secure, reliable, and high-performance enterprise network services throughout the Hampton Roads region. The Network Operations Specialist provides operational network support for the Joint Staff JPH network environment at the Norfolk site. The role supports continuous network monitoring, incident response, ticket management, and routine operational maintenance activities. Network Monitoring and Incident Response: Monitor enterprise network infrastructure and respond to operational alerts, alarms, and service degradation events. Perform incident triage, troubleshooting, and escalation in accordance with operational procedures. Investigate connectivity issues affecting endpoints, network devices, or services. Service Management: Create, update, and resolve ServiceNow tickets with complete technical documentation. Track incident status and ensure tickets are updated through resolution and closure. Maintain responsiveness standards for operational support requests. Operational Network Support:...