Supplier Readiness Professional (B2B Customer Support) - Bilingual French/English

Job description

SUMMARY: The Ready to Work Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements. This position requires being fluent in both French and English. If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Pay rate: $16.50/hour USD: This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training (Mon-Fri, 9 am-6 pm Mountain time). ESSENTIAL DUTIES AND RESPONSIBILITIES: - Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce. - Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness. - Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues. - Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance r...