Director of Parking and Transportation

Job description

PCN 2051: Position Overview: The Director of Parking and Transportation is a dedicated student services professional responsible for providing exceptional customer service to students and the Merrimack community. The Director of Parking and Transportation will oversee assignments, communications, scheduling and efficient practices of all parking and transportation matters. The Director will play an integral role in Mack Force Student Central Support and the Division of Career & Experiential Learning by assisting and educating students, staff, faculty and members of the Merrimack community with the navigation of administrative processes related to parking, transportation and serve as a resource or guide to all other offices across the campus. They will provide convenient and thorough support and care through a variety of service channels including walk-in, phone, email, chat, and virtual meetings at the Mack Force Central Help Desk. They will work with students, parents, faculty, and staff to solve problems related to systems, policies, or procedures, and assist with institutional logistics that overlap a variety of administrative areas. This position supports cooperative cross-func...