Customer Service Agent

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. As our Customer Service Agent, your main responsibilities will be: Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly. Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed. Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the cu...