Print Fleet and Device Management

Job description

Field Specialist I, Service Delivery Position Profile The Field Specialist I, Service Delivery (SDS) serves as the primary contact for managed document services at customer locations, either on-site or supported remotely by the DMCC. This role focuses on employees, customers, and meeting profit objectives for each site within the assigned territory. The SDS manages the delivery of Ricoh Enterprise Services , which may include managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely. The role emphasizes maximizing uptime, utilization, optimization, user satisfaction, and cost efficiency. This position requires a strong understanding of client requirements and business domains, with an IT-centric approach that enables effective communication with customer IT departments. The SDS understands network environments and managed document services technologies and communicates business process opportunities to sales and professional services teams. The role also assists support team members in developing, implementing, and managing ongoing fleet operations. Job Duties and Responsibilities: - Creates a customer-focused environment - Ac...