Enterprise Member Experience - Member Digital Services Specialist

Job description

Job Title: Member Digital Services Specialist Status: Exempt Reports to: VP - Member Digital Services Manager Department: Enterprise Member Experience Job Code: 12038 Pay Range: $113,500.00 - $125,000.00 Annually WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You are a deeply member centric strategist who naturally views digital experiences through the lens of member needs, behaviors, and outcomes. You are curious, analytical, and comfortable operating at the intersection of data, research, and storytelling—using insights to shape what should be done and why. Rather than owning the technical build, you thrive in roles where influence, clarity, and alignment matter most. You are adept at translating complex information—member feedback, usability findings, market trends, and business data—into clear problem statements, priorities, an...