Integration Success Specialist

Job description

“Real people, real partnership, real impact.” At Oceans, we help the best and brightest to take advantage of opportunities that otherwise wouldn’t be available to them, while supporting entrepreneurs with global talent. This role focuses on the relationship between our Clients and our talent ("Divers") and seeks to prevent Client churn. IS Specialists support with their onboarding processes, oversee the health of each partnership, reactively and proactively address instances of misalignment, and ensure a productive and supportive working relationship for the long haul. Think Implementation meets Client Success. When integration is successful, our Partnerships thrive. Position - Integration Success Specialist: The Integration Specialist plays a key role in laying the foundation for a successful Client/Diver Partnership and ensuring both parties are working together harmoniously throughout their lifecycle as a pairing. In guiding our Clients through a structured, custom onboarding process; checking in at designated points throughout the relationship; collecting information about the partnership's health to assess and mitigate risk; and addressing misalignment in a dynamic and respons...