Customer Service Partner

Job description

You will be responsible for managing and resolving client requests and issues across multiple channels and segments while at the same time liaising with the Direct Sales Force to support Allianz Trade Americas in business production. Key Responsibilities and Duties: - Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency. - Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners - Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution - Responsible for managing collection of past due invoices and other policy items for assigned portfolio - Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production - Support implementation of Voice of the Customer initiatives in the region Required Qualifications and Skills: Looking for candidates that possess a basic awareness of Artificial Intelligence technologies...