Front Office Supervisor

Job description

Position Summary: Responsible for assisting the Front Office Manager with the planning, organization, development and direction of the Front Office operations to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively. Enters information into computer system, collects funds and runs necessary reports. Wage: $22/hr Primary Responsibilities/Essential Functions: 1. Provides guidance and leadership to Front Office Team Members (may include Guest Service and Registration, Room Inventory, PBX/communications, and Bell operations). Provides feedback about performance and may be involved in the evaluation process. Provides feedback to management on work-related issues including those that might lead to disciplinary action. Makes assignments and distributes workload; manages day-to-day workflow. Provides subject-matter expertise to co-workers. May be assigned time-keeping authority. Provides training and coaches staff. 2. Ensures Guest Services Agents consistently review expected arrivals in advance, check guests in/out of hotel according to procedures, ensure accurate guest billing, and make...