Account Representative

Job description

Account Representative (Remote) Responsibilities: Deeply understand and communicate the sales process to customers, delivering consistent and compelling messaging aligned with field strategies. Proactively maintain contact with assigned accounts, including those not actively covered by field sales, following prescribed frequency metrics. Follow up on field team visits, ensuring seamless communication and execution of next steps. Build strong relationships with customers throughout the sales process, adopting a customer-centric approach and ensuring responsiveness to inquiries. Identify, prioritize, and engage with new account leads, qualifying opportunities and facilitating appointments for field sales. Manage customer communications in coordination with field team strategies, including funnel management and support for new, stalled, and ongoing opportunities. Support territory planning and quarterly business reviews by collaborating closely with Regional Sales Managers and Clinical Trainers. Assist with loyalty program onboarding, compliance, and utilization, in partnership with field representatives. Ensure customer data accuracy by maintaining and updating contact details and TA...