Customer Experience Rep - SaaS Troubleshooting / Medical Billing

Job description

About Sycle Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. Position Requirements: As a vital part of the Sycle Team, the Customer Experience team strives to provide our customers with a level of support that exceeds expectations. The role involves supporting our audiology platform, helping customers learn the system, and leveraging its functionality over the phone and email. Inquiries range from base-level technical troubleshooting—such as investigating software "oddities" and connectivity issues—to complex billing and medical insurance inquiries. Someone with experience and/or certifications in the medical insurance space, coupled with a natural aptitude for technical problem-solving, is a requirement for this role. While 80% of the work is technical support the 20% that relates to medical billing support is critical to this role. This is a remote position that requires the applicant to work from home from one of the following states: AL, CA, CO, FL, IL, MN...