Onboard - Director of Account Management - Internet Management

Job description

About Onboard Onboard by Conservice is a tech-enabled internet management service built for multifamily and single-family rental property owners. We manage the full internet program lifecycle — from ISP contracting through resident enrollment, implementation, and ongoing account management — so property owners can deliver a better resident experience without the operational complexity. The Role: We're looking for a Director of Account Management to lead our Account pod — the team responsible for retaining and growing relationships across Onboard's post-sale customer base. You'll manage three team leader anchors: the MF Lead (Multifamily AM team), the SFR Lead (Single-Family Rental vertical), and the CST Manager (Community Success/Support) — and be accountable for the people, operating standards, and cross-vertical consistency that allows those three functions to perform as one revenue motion. This is a pure management role. You carry no accounts. The Leads own the work; you own the people, the standards, and the results. The VP of Customer Success owns strategy and the lagging revenue metrics. Your job is to make the leads excellent, keep the pod operating with consistency and disc...