Technical Support Representative

Job description

Location: Ann Arbor, MI Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. Envision yourself at Barracuda! We are seeking a motivated and customer-focused Tier 1 Support Technician to provide first-level technical assistance to internal and external users. This is an entry-level role, ideal for early-career professionals or recent graduates who are eager to build a strong foundation in IT support, networking, systems administration, and cybersecurity. As a Tier 1 Technician, you will be responsible for identifying, troubleshooting, and resolving a broad range of hardware, software, network, and security-related issues. You'll work under direct supervision and collaborate closely with Tier 2 teams, contributing to documentation, incident tracking, and continuous improvement of the support...