Technical Support Specialist - German Speaking

Job description

We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Germany, and we would be delighted to have you explore this opening Your Role: - Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues. - Perform initial troubleshooting, including checks on power, network status, and device interfaces. - Guide users through standard support procedures such as resets, connection checks, and app configurations. - Escalate unresolved or complex issues to higher-level support teams with thorough documentation. - Contribute to knowledge base updates and suggest process improvements based on recurring issues. - Manage support cases based on priority, service agreements, and issue urgenc - Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system. - Monitor trends in support issues and report insights to improve product reliability. - Stay updated on product developments, software updates, and support protocols. - Ensure all remote support activities comply with operational and safety standards. Your Qualifications: - Native/fluent in German,...