Customer Success Manager

Job description

Customer Success Manager Are you a proactive and commercially focused Customer Success professional who enjoys building trusted client partnerships and helping customers achieve lasting value? We are looking for a Customer Success Manager to join our team and manage a portfolio of valued ONESOURCE clients across Australia. In this role, you will play an important part in driving client retention, satisfaction, and growth across key accounts. You will help clients maximise the value of Thomson Reuters ONESOURCE products and solutions, with a strong focus on successful onboarding, renewals, product adoption, and developing long-term, trusted relationships. This role will be based in Melbourne. About the Role: In this opportunity as Customer Success Manager; you will: Own and manage a portfolio of client accounts, focusing on renewals, retention, and price yield. Build trusted relationships with clients, including senior and C-suite stakeholders. Proactively reduce cancellations through regular engagement, value-led conversations, and strong renewal messaging. Develop and execute customer success plans to improve satisfaction, retention, onboarding, and first-year renewal outcomes. Dr...