Front Desk
Good Hospitality Services · Crown Point, Indiana, US
POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish v...
Job description
POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner. PRIMARY RESPONSIBILITES: - Receives shift instructions and drawer from Manager and reviews Front Desk Log. - Counts and verifies bills and coins in drawer. - Generates current house status and pre-registration report. - Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks. - Checks in guests, establishes credit and assigns rooms according to standard operating procedures. - Verifies guest history information, issues guest room key, and answers guest inquiries. - Answers switchboard promptly, relaying calls and recording messages. - Receives and sorts incoming mail and prepares outgoing mail. - Pre-blocks and pre-registers groups or tours as assigned. - Receives documents and places wake-up calls. - Post any and all incidental charges to guest folios. - Checks out guests, finalizes folio, collects payment, and obtains guest room key. - Resolves customer comp...