Spa Manager- Special Events & Operations

Job description

JOB OVERVIEW : To assist the Director of Spa & Fitness Operations in providing leadership, direction and supervision of the staff in the daily operations of the spa (including but not limited to) retail, membership, salon, fitness programs. Responsible for ensuring the spa meets or exceeds guest service and Forbes standards. REPORTS TO : Spa Director / Assistant Spa Director ESSENTIAL JOB FUNCTIONS: - Maintain complete knowledge of all hotel features, services, and hours of operation, all spa services and products, fitness programs, salon. - Assist in the daily operations for the spa, booking appointments, inventory of professional products, etc. - Assist in all aspects of the spa member fitness areas. - Assist with all member and fitness billing, cancelations, changes and or cancelations. - Assist in all fitness and Spa promotions to generate spa revenue. - Assist with hiring staff, developing and inspiring team associates to include issuing coaching and corrective action. - Assist with monthly forecasting and maintains guidelines of Spa budget while making optimal use of financial resources. - Maximize net operating income and owner’s equity through sales generation and cost cont...