Call Center Representative $15/hr

Job description

Parallel Employment is currently recruiting for a Call Center Representative for a client located in Janesville, WI. In this role, you’ll be the voice customers rely on—handling incoming calls, gathering information, and delivering a positive experience every time. Responsibilites: - Respond to inbound calls and accurately document caller information - Follow established call guidelines while maintaining a natural, professional conversation - Collect and verify required details to ensure each interaction is handled correctly - Provide courteous, empathetic support and resolve inquiries efficiently - Meet performance expectations for call quality, accuracy, and productivity - Stay up to date on account requirements and procedures across multiple clients - Communicate any concerns or irregularities to leadership in a timely manner - Arrive ready to work at the start of each scheduled shift - Adhere to all company policies, including confidentiality and data security standards - Participate in ongoing training and development opportunities - Assist with additional tasks as needed Requirements: - High school diploma or GED required - Previous customer service experience required - Comf...