Customer Service Representative (German-speaking)

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As we continue to expand in Europe, we are looking for a Customer Service Representative . You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand. This job can be done remotely, as long as you are based in Germany. What You’ll Do: - You will ensure the smooth daily operation of our services by providing telephone and email support - You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays. - You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns - You will care for customer satisfaction and making sure that issues are resolved - You will have plenty of opportunity to grow with your tasks and responsibilities if yo...