Technical Account Manager

Job description

Posting Type Hybrid: Job Overview: The Technical Account Management (TAM) Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the TAM Team, the Technical Account Manager works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. Job Description and Requirements: Description: Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized. Help guide the resolution of critical customer incidents. Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices. Be accountable for the quality o...