Guest Services Intern - Bvlgari Hotel Milano

Job description

Job Title: Guest Services Intern Department: Guest Services Reports to: Guest Services Director, Reservation and Revenue Manager, Night Manager and Guest Services Supervisor, Reservation Coordinator. Job Overview: Responsible for the accurate, courteous and efficient reservation providing the highest level of personal service. Provide information to any guest or visitor inquiry by phone. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels and Resorts Milano; main responsibility is the maintenance and control of the hotel’s room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GS Trainee is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. The relationship is key...