Customer Service Specialist - Riri Zippers

Job description

Customer Service Specialist - Riri Zippers W/M We are currently looking for new talent to strengthen our team at our MENDRISIO site! Your Responsibilities: - Responsible for order management from sales order entry to delivery and invoice dispatch - Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests - Manage customer claims such as picking errors, damaged goods or pricing discrepancies - Daily contact with the production department concerning the production and delivery timeline information - Daily contact with the R&D department concerning the Product Customization - Daily contact with the Quality department concerning damaged goods claims - Coordination of deliveries in collaboration with the logistics department Your Profile: - Commercial education - 5 years’ experience in customer service within an international company is highly recommended - Experience in the Fashion/Luxury Customer service dpt. is a plus - Excellent communication and organizational skills - Strong customer orientated personality - Fluent in both French and English is mandatory - German knowledge is considered a plus - Knowledge of AS400 and SA...