Supervisor, Order Processing – SVT

Job description

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Supervisor, Order Processing​ to be responsible for overseeing the day-to-day execution of order management activities, including move, add, change, and upgrade requests, ensuring accurate and timely processing in support of Sales and customer experience. This role is a player/coach who leads a team of Order Experts who perform routine order administration tasks, ensuring adherence to SLAs, data integrity, and established workflows. Operating within a defined scope, our Supervisor, Order Processing​ provides daily direction, prioritization, and support to the team while also acting as a player-coach, stepping in to a...