Early Life Specialist

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home. What Part Will You Play?: · Responsible for contacting newly boarded customers via phone and email as part of the welcome process. · Responsible for monitoring customer progress in their first 30 - 90 days, ensuring successful first transactions. · Identifies common early stage issues and liaises with relevant departments to implement solutions. · Manages customer relationships and expectations. · Maintains customer records, in accordance with company policies, to include call notes, scheduled custome...