Helpdesk Support Engineer, Level 2 - Secom

Job description

Lyra Technology Group is a p rivate e quity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About The Position: One of our operating companies, Secom Technology , is looking for a Helpdesk Support Engineer, Level 2 to support their team in Kingsgrove, Sydney. As a Helpdesk Support Engineer, Level 2, you will play a key role in our technical support team, working directly with clients to resolve a wide range of IT issues. This position is ideal for someone looking to build on their foundational skills while gaining hands-on experience across networking, Windows Server, backups, and end-user support. You’ll manage support requests, collaborate with Level 1 Engineers to resolve more complex issues and help ensure client systems remain secure and reliable. The role offers...