Program Manager

Job description

Overview: This position manages programmatic requirements of Workforce Investment Act, Welfare Transition, SNAP, or targeted programs and supervises unit to achieve and/or exceed goals established. Essential Duties and Responsibilities: · Manage the applicable program to meet/exceed defined goals. Maintain subject matter expert level knowledge on all appropriate federal, state, and local laws, regulations, and guidance for the identified program. Communicate new and/or modified policies and procedures to staff. Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction. Work closely with Quality Manager to ensure program compliance. May be responsible for managing the Community Work Experience Program (CWEP). · Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures to ensure program compliance and success. Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures. Evaluate compliance with policies and procedures and adherence to contract requirements. Collaborate with Community Leadership team and other Operations Management team members to e...